Customer Care


Order Cancellation (Online Order*)

Online orders can be cancelled with full refund before we ship. You can simply email us to cancel your order. If you decide to cancel your order after we ship the item, you will need to ship it back to our warehouse using the original packaging.

Return Policy (Online Order*)

You have 30 days from the date you receive the package to email us for a return or exchange. For non-prescription eyewear (sunglasses included) or frames-only orders, you will get full refund if the product you return is in its original condition. We don’t accept returns if the product is damaged or broken. For prescription eyewear (sunglasses included), we refund the full price that you paid for the frame and half of the price you paid for the lens. Customers will be in charge of the shipping cost of the return. After we receive your package, and the item is in its original condition, we will issue a refund within 2 business days, and you will receive the refund within 5-7 business days.

For all the return packages, please ship them to
Chinatown Optical Group
(ATTN: Marketing-Returns & Exchanges)
40 Mott Street,
New York, NY 10013
**Please note, refunds will be credited to the original payment method. If you want to get in-store credits instead, please indicate it in your “Request for a refund” email. We will issue a store gift card with the amount you should be refunded. You can pick up this gift card at a store near you or we can mail it to you.**

Warranty (Online Order*)

You will have one-year warranty for the frame and one-year warranty for the lenses you purchased. If you are experiencing any manufacture defect on your frame or lenses after 30 days of receipt, please email us with photos of your eyewear attached. We will replace or arrange an exchange based on the eyewear condition.

For any issues regarding your order, please feel free to email us.

**Please Note: "Order Cancellation", "Return Policy", and "Warranty" only apply to online orders, store policy my vary, please contact our stores for more information.